Court Hire Terms & Conditions

GENERAL TERMS & CONDITIONS

1. Careel Bay Tennis Club reserves the right to:

Vary charges at any time.
Cancel any booking at short notice. (The Club will contact you and re-assign a different time.)

2. Prepayment:

3. Transactions:

4. Delivery Policies:

The Careel Bay Tennis Club website does not provide any physical goods to be delivered, only booking services.

5. Extending a Booking:

Courts must be vacated at the expiry of booking period. It may be extended if vacant - normal booking charges apply.

6. Permanent Bookings:

Permanent bookings can be booked the last week of the month for the following month's play and paid in advance for that month.
Permanent bookings that have been booked are only booked on the condition that players understand the booking is not an indefinite fixture and may be needed by the club at a later date. The Club may take precedence over any bookings.

7. Adverse weather:

Please be aware that our synthetic courts shed water very easily and will only be unplayable after prolonged heavy rain. If you need to check the condition of the courts please phone the Evolve Coach - details on the website.

8. Permanent Hirers:

To request a credit due to unplayable weather conditions please email vpresident2107@gmail.com with the request. Please make sure you include the date, court number, time of play and the name the court was booked under. If accepted, a credit will be applied to your next month’s booking. These requests must be made by the end of the month in question.
To cancel a permanent hire booking, please provide 2 weeks advance notice.
If a break of up to 2 weeks in your permanent hire is requested for a holiday period, please provide 2 weeks advance notice.
If you require a longer than 2 weeks break then the Club will ask you to cancel the permanent booking and then re-establish the booking in future assuming the court is still available at your requested time.

9. Casual Hirers:

To request a credit due to unplayable weather conditions please email careelbaytennisclub@gmail.com with the request. Please make sure you include the date, court number, time of play and the name the court was booked under. Please note that if accepted, the credit will expire after six months if unused. The onus is on players to use credits within the specified time period. These requests must be made within forty eight hours of the booking that was weather affected.

CANCELLATION POLICY

Customers may cancel a court booking up until the time of the booking by using the self-cancellation feature in their account. If there are repeat short notice cancellations, Careel Bay Tennis Club may review the no notice cancellation policies and look to reintroduce a minimum cancellation period.
If you are unable to cancel yourself on the website, please send an email to: vpresident2107@gmail.com ahead of the booking time.
For all bookings cancelled in the required time a credit will be granted.
Credits expire after six months if unused. The onus is on players to use credits within the specified time period.

REFUNDS POLICY

For cancellations and unplayable weather a credit will be given to the customer’s Intrac (court booking) account.
Customers have six months to use the credit after which it will expire if unused. The onus is on players to use credits within the specified time period.
No cash refunds are given for cancellations or unplayable weather conditions.